At Mikasa Automotive we love to hear from our Customers and how they feel we have done. Send us your stories or any feedback you have. We look forward to hearing from you.

Just email service@mikasaautomotive.com

People wrote to us:

Happy to take my German vehicle to Mikasa. Treat me with respect and make sure I understand work that needs to be done versus what should be considered in the future.
Kevin Bartel 2018-06-19
Kevin Bartel 2018-06-19
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Excellent service; they always give a detailed quote before carrying out the work; and contact you if they find other things that are needed; they also prioritize the work that is required ie urgent/has to be done, not urgent but should be done, low priority which can be done in future
Andrew Cuthbertson 2018-12-11
Andrew Cuthbertson 2018-12-11
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Mikasa has been working on my vehicle for 10 years or longer. After meeting Sheldon, I knew how conscientious and hard working he was, so knew that I’d be in good hands. I continue to take my vehicle to them. They’ve always been fair, thorough and do their best to help me keep my vehicle in good working order. Always friendly and helpful and greet me by name. I never hesitate to recommend Mikasa to friends or family.
Jane Watson 2018-12-06
Jane Watson 2018-12-06
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Very helpful and friendly! Not only provided the items I needed but went beyond the order and provided addition information regarding a service and trouble shooting my vehicle. I will be back for sure.
Mila Petrik 2018-07-14
Mila Petrik 2018-07-14
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I always feel my service is top notch and that if there is any potential issue I am notified with no stress/pressure.
Mark Dukeshire 2018-12-05
Mark Dukeshire 2018-12-05
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Vehicle was washed, extra diagnostic scan was completed with no charge, a quote was given for the necessary work to be completed and and the work was done on time. Excellent job!
Anonymous customer 2018-10-18
Anonymous customer 2018-10-18
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I always feel my service is top notch and that if there is any potential issue I am notified with no stress/pressure.
Mark Dukeshire 2018-12-05
Mark Dukeshire 2018-12-05
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Wonderful service and really great staff.
JoAnne Ward 2018-12-06
JoAnne Ward 2018-12-06
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Very well detailed explanations and evaluation. An honest appraisal of the situation was given and the final work was well organized and professionally done.
Anonymous customer 2018-09-07
Anonymous customer 2018-09-07
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Friendly and always will to help with questions. Always get my vehicles in quick.
Anonymous customer 2018-08-29
Anonymous customer 2018-08-29
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Thank you for fitting my vehicle in, in a timely manner. Repairs were completed as agreed to.
Spencer Hutton 2018-12-07
Spencer Hutton 2018-12-07
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Easy to deal with. Explained repairs and completed them quickly and within quoted price.
Gaytan Thiels 2018-10-25
Gaytan Thiels 2018-10-25
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I have had an issue with my BMW for over 1 year, had been in 3 places with no results. I was considering changing my car although I like it a lot. In the end the solution was MIKASA : they diagnosed the issue right on the spot and found another -hidden- problem. Now my car runs like new thanks to Sheldon and to his Mikasa crew ! Couldn’t be happier, I just wish I went to Mikasa from the first time. Very professional and friendly attitude as well ! Can’t recommend this place enough !
Anonymous customer 2018-09-17
Anonymous customer 2018-09-17
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I appreciated all the great staff that Mikasa has on their team. I realize that having you work on my classic 1983 Porsche 928S
presented some challenges, which you overcame with great success. I would recommend your shop to anyone that needed
to have their vehicle repaired. A special thanks to Dan, the technician who worked on my car.
Anonymous customer 2018-09-13
Anonymous customer 2018-09-13
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Hell yes, recommend to any of my friends!! The front desk was very accommodating, knowledgeable and answered all my questions I had. The mechanics/staff there are very honest because they not only gave me information on what was wrong with my vehicle but they even took me to the back and physically showed me exactly what was wrong with my car so that could see for myself!! They also give accurate quotes as well and ONLY work on your vehicle if you agreed upon it, no extra hidden charges and very efficient. 🙂
Anonymous customer 2018-09-17
Anonymous customer 2018-09-17
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Alex is hands down my favorite Parts Guy on the planet. I basically go by the rule of “if he can’t find it, it simply doesn’t exist”. Even for my domestic car, he has always come through and found what I need for better prices than anyone else can compete with. It’s also one of the only places that will touch my car so it’s a great place to go for all the troublesome work I can’t do on my own.
Anonymous customer 2018-07-16
Anonymous customer 2018-07-16
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Many of my colleagues use Mikasa, even for their non-exotic cars. My understanding is that there is only a few places in Red Deer that deal with exotic cars. Mikasa is so much more responsive than the other place on Gaetz ave, that I really have no choice. However, Mikasa is also respectful and keeps me in the loops so I have no surprises. Their work seems to be reliable, such that when a trouble is resolved, I believe it to be resolved. They are also willing to work with me to find my best option. Case in point: I needed a new sunroof for my car. Instead of simply telling me the OEM new cost for the parts, they were able to source adequate yet used parts on significantly improve my price point. So fare I have come to Mikasa for my headlights (ironic in my mind that I need a mechanic to change my headlights, but Jaguar needs a full front tear down for this???? which stopped me from doing it myself), transmission fluid change, fuel pump, brakes, sunroof, and oxygen sensor, then Mikasa found other issues on my car and helped me get it rectified before it became an issue. I have a sense I can trust Mikasa so those pre-emptive repairs feel like they are looking after me and not simply upselling me. Thank you. John
John 2018-07-22
John 2018-07-22
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Always a great experience with Mikasa – helpful/knowledgeable staff. Thank you!!
Trish Proteau 2018-07-03
Trish Proteau 2018-07-03
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I have been dealing with them for many years, and only recently was I disappointed. Not what I’ve come to expect.
Anonymous customer 2018-10-25
Anonymous customer 2018-10-25
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Fantastic service – Alex is extremely helpful with providing information and obtaining the required parts. All the staff are very friendly.
Anonymous customer 2018-10-18
Anonymous customer 2018-10-18
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Mikasa has completed most of our mechanical work on all vehicles for the past 10+ years. Their mechanics are experienced and thorough, with quality products and service. They stand behind their work.
Anonymous customer 2018-10-01
Anonymous customer 2018-10-01
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